Your Data Protection is winboc's Priority

Introduction and Scope of This Privacy Policy

This Privacy Policy is published by winboc, an online gaming platform operating under international licensing. This policy applies to all users who access the winboc website at winboc.one, including those who register an account, make deposits or withdrawals, use live casino, online slots or sports betting services, as well as those who simply browse our website.

By accessing or using the winboc platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use winboc's services.

Information We Collect

winboc collects various categories of information to enable our services to operate securely, to comply with regulatory requirements and to provide a better user experience. The information we collect includes:

• Personal identification information: Full name, date of birth, identity card number (MyKad) or passport, residential address and mobile phone number.
• Account information: Username, password stored in hashed form, and the email address you registered with.
• Financial information: E-wallet details (Touch 'n Go, Boost), bank account numbers for FPX or DuitNow purposes, and records of your deposit and withdrawal transactions.
• Gaming data: Betting records, game history, total winnings and losses, and your gaming activity patterns.
• Technical information: IP address, device type, operating system, browser type, websites you visited before arriving at winboc, and session data.
• Communication information: Records of correspondence with the winboc 24/7 customer support team, including live chat and email history.

Purpose of Data Collection and Processing

winboc processes your personal information for legitimate and specific purposes, which include:

• Processing new account registrations and verifying user identity (KYC — Know Your Customer) in line with licensing requirements.
• Processing financial transactions such as deposits and withdrawals through supported payment methods.
• Providing access to online slot games, live casino and sports betting services.
• Detecting and preventing fraud, money laundering and activities that violate winboc's terms of use.
• Complying with legal obligations and regulatory requirements under the international licensing we hold.
• Contacting you regarding your account, including security notifications, transaction alerts and service updates.
• Improving the user experience through usage pattern analysis and content personalisation.
• Fulfilling responsible gambling obligations, including monitoring concerning betting patterns.

Legal Basis for Data Processing

winboc processes your personal information on a sound legal basis. Processing is necessary to fulfil the contract between you and winboc when you register as a user and use our services. In certain matters, processing is required by applicable law, including anti-money laundering (AML) requirements and counter-terrorism financing (CFT) measures.

For marketing and promotional communications, winboc will obtain your explicit consent beforehand. You have the right to withdraw your consent at any time by contacting the winboc support team or by updating your notification settings in your account.

Sharing Information with Third Parties

winboc does not sell user personal information to any party. However, in limited and specific circumstances, we may share data with:

• Payment service providers: Entities such as FPX providers, DuitNow, Touch 'n Go and cryptocurrency processors to settle your financial transactions.
• Gaming software providers: Providers that supply gaming platforms and technical services to winboc. They are subject to binding confidentiality agreements.
• Regulatory authorities: When required by law or by the relevant licensing authorities.
• Law enforcement: In circumstances where disclosure is necessary to prevent crime, protect public safety or comply with court orders.

Every third party dealing with winboc is required to comply with data security standards equivalent to our own policy.

Data Security and Storage

winboc implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include 256-bit SSL data encryption during transmission, role-based access controls, continuous security monitoring and regular security audits.

Your personal information is retained for as long as your account is active or for the period required to fulfil the processing purposes stated in this policy. Following account closure, certain information may be retained for a period set by law or licensing requirements before being securely deleted.

Cookies and Tracking Technologies

The winboc website uses cookies and similar tracking technologies for the following purposes: necessary cookies for basic website functionality and session security, analytics cookies to understand how users interact with our platform, and preference cookies to remember your settings and choices.

You can manage cookie usage through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the winboc website. Each time you visit winboc.one for the first time or after clearing your browser data, you will be shown a notice about our use of cookies.

Cross-Border Data Transfers

As winboc operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. winboc ensures that any cross-border data transfers are carried out with adequate safeguards, including the use of recognised standard contractual clauses or other mechanisms that ensure an equivalent level of data protection.

By using the winboc platform, you acknowledge and agree that your information may be transferred to and processed outside Malaysia, subject to the safeguards described above.

Amendments to This Privacy Policy

winboc reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service operations. The latest version of the Privacy Policy will always be available on this page with an updated effective date.

For material amendments, winboc will send a notification to registered users via email or through a prominent notice on the winboc platform at least 14 days before the amendment takes effect. You are advised to check this page periodically to ensure you are always aware of the current terms.